Returns & Exchanges
At Soocas, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are unworn and in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original garment bags and include any tags; then, print and attach the prepaid shipping label provided via email.
Drop Off the Shipment
Take your package to any authorized carrier location or schedule a home pickup to begin the transit back to our warehouse.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing